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FAQ'S

ANIMAL TESTING

Animal Testing
We do not test any of our ingredients, formulations or finished products on animals. Our products are cruelty-free every step of the way.

Do you sell products in China?
No, we do not sell our products in China or any other country that has mandatory animal testing regulations. We will never sell in any markets that call for animal testing period. 

NON TOXIC SKIN CARE

Is your skin care ingredients considered non-toxic?
We do not use toxic ingredients and we are vigilant about our ingredients and base our formulation decisions on several factors such as efficacy, safety and proven studied results and not just whether an ingredient is natural or not as many natural ingredients are heavily processed and do not belong in skin care formulations.

We use several resources when analyzing the ingredients for our formulations including the EWG database and the Whole Foods Premium List of non-acceptable ingredients as we feel these list are most closely aligned with our belief in dermal vitality and biodegradable earth friendly ingredients  We are far more interested in what goes into our products then what is not in our products and we would never want to fall short of offering the very best formulations just to fit into a “green washing” box. 

When it comes to our ingredients we categorize them according to what they are, how they are processed and what their benefits are. 

Formulated Without: Parabens – Phthalates – Synthetic Colors – Hydroquinone – Artificial Fragrance – Formaldehyde – Silicone – Mineral Oil – DEA’s – Acrylates/C10-30 Alkyl Acrylate Crosspolymer. 

For our list of un-acceptable ingredients click here

 

 

PRESERVATIVES

Our Preservatives

Our main objective when choosing our preservatives is always safety and integrity of the formulation, when possible we use a 100% natural preservative such as Leconostoc (radish) root ferment. We also use Sodium Benzoate in some of our formulations. Phenoxyethanol and Ethylhexlglcerin are used in three of our products when using a 100% natural preservative wouldn’t be safe or possible.

 

 

 

 

PRODUCT SAMPLES

Sampling 

Every order is shipped with product samples, we also offer a travel size discovery set that is a great option when you want to try a product before purchasing it. We offer three different discovery sets and also encourage you to fill out our complimentary on-line questionnaire so we can personalize the discovery set for you. DISCOVERY SET LINK

 

 

 

 

SHIPPING & DELIVERY

Shipping & Delivery
Upon completion of your transaction you will receive an order confirmation complete with USPS tracking details to monitor the delivery date and time of your package. All packages are shipped 2 day priority unless other shipping carriers are arranged.

Order Processing Times
The majority of orders ship within three business days of order placement unless specified as a custom blend or “made fresh to order” products such as our boosters and serums.

Back Orders
We do not process any back orders. If you have any further questions on “out of stock items” please contact us at: info@maryallan.com

PAYMENT OPTIONS

Payment Options

You have the choice of American Express, MasterCard and Visa, Discover, Square to pay for your transaction. 

 

PRIVAVY POLICY

In order to provide you with our website on-line services, Mary Allan Skincare may collect information about you and your company from our website, emails and written and verbal communications required to process your order.

All information that we obtain about you will be recorded, used, and protected by Mary Allan in accordance with current data protection legislation and this privacy policy. We will use your information to provide our products and services to you and these uses may include the following:

– To provide products and services you request
– To communicate with you in the event that any products or services you have requested are unavailable
– To track activity on our website

In order to provide our products and services to you, we may need to appoint other organizations to carry out some of the processing activities these may include: delivery organizations (such as UPS or Fedex) In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy. You can decide at anytime to cancel your account and or to opt out of promotional offers and news letters by writing to us by email (see contact us).

Cookies – We use standard technology called cookies, which are small pieces of information that are stored by your browser on your computers hard drive and they are used to record how you navigate this website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies from being stored.

Security of information
We take the security of your information very seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information.
Changes to this privacy policy
Our policies and procedures are constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically to review our current policies. You have the right to receive a copy of the information that we hold about you.

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